OFFICIAL DOCUMENT

Privacy Policy Club7 — Member Personal Data Protection

At club7, your privacy is more than a legal obligation — it is our commitment. Find out exactly how your personal data is collected, used, and protected every time you are on our platform.

Updated: January 2026
Document Contents
  • Information We Collect
  • How We Use Your Data
  • Storage & Security
  • Third-Party Sharing
  • Cookies & Tracking
  • Your Rights as a User
  • How to Contact Us
Our Privacy Commitment

Six Principles Data Protection Club7

Every data-related decision we make is guided by your security and trust.

Highest-Level Encryption

All your personal and financial data is protected by 256-bit SSL encryption — the same security technology used by leading banks worldwide. Your data is secure both in transit and at rest.

No Data Sales

Club7 has never and will never sell, rent, or trade your personal information to any third party for advertising or marketing purposes without your explicit consent.

Full Control in Your Hands

You have the right to access, correct, or request deletion of your personal data at any time. The club7 account panel gives you direct control over your privacy preferences.

Malaysia PDPA Compliance

The club7 privacy policy is framed in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). We ensure that all data collection and processing practices comply with current legal requirements.

Limited Retention Period

Your personal data is retained only for as long as necessary for its intended purpose, or as required by law. Once that period expires, the data is securely disposed of.

Immediate Violation Notice

In the event of any security incident involving your data, club7 is committed to notifying you promptly and taking appropriate remedial action without delay.

1

Introduction

Welcome to the club7 Privacy Policy. This document is the official agreement between you — as a user or registered member — and club7 regarding how we handle your personal information. We respect the privacy of every individual who trusts our platform and are fully committed to ensuring your data is managed with care, transparency, and security.

Club7 is an online entertainment platform operating under Malaysia's legal requirements, including Personal Data Protection Act 2010 (PDPA). This policy explains the types of information we collect, the purposes for which it is collected, how it is stored and protected, and your rights as a data subject.

By using club7's services — including browsing our website, registering an account, making a deposit, or joining any game — you are considered to have read, understood, and agreed to the terms set out in this Privacy Policy. If you disagree with any part of this policy, please stop using our platform and contact our support team to close your account.

This Privacy Policy applies to all club7 services accessible through our official website at club7.onl as well as the official club7 mobile app.

2

Information We Collect

Club7 collects various types of information to ensure our services run smoothly, securely, and in line with each member's needs. This information is collected through several different channels, depending on the nature of your interaction with our platform.

2.1 Information You Provide Directly

This is information you enter directly when interacting with club7, including:

  • During account registration: full name, date of birth, email address, mobile number, password
  • During identity verification (KYC): MyKad or passport copy, proof of address, bank account information
  • During financial transactions: bank account details, digital wallet account numbers, payment information
  • When contacting customer support: correspondence content, complaints, feedback

2.2 Information Collected Automatically

When you browse the club7 platform, our systems automatically record certain technical information, including:

  • Your device's IP address and geographic location
  • Web browser type and operating system used
  • Pages visited, session duration, and navigation patterns
  • Device information including model, screen, and unique device identifier
  • A log that records the date, time, and type of activity on the platform

2.3 Gaming Activity Information

To ensure platform integrity and regulatory compliance, club7 also records:

  • Betting history and game results
  • Deposit, withdrawal, and account balance records
  • Bonus and promotional activity usage
  • Game limit settings you configure yourself
Data Type Source Primary Purpose
Identity Information Direct user input Registration & KYC Verification
Financial Information Direct user input Transaction processing
Technical Data Automated systems Security & optimisation
Gaming Data Platform systems Compliance & Verification
Communication Data Support interactions Complaint resolution
3

How We Use Your Data

Club7 uses collected data solely for legitimate purposes related to platform operations. We do not use your data for unrelated purposes without first obtaining your explicit consent. The following are the primary purposes for which your personal data is used:

3.1 Service Operations

  • Creating and managing your member account
  • Processing deposits, withdrawals, and other financial transactions
  • Verifying identity and conducting mandatory KYC checks
  • Providing access to games and platform features
  • Managing bonuses, promotions, and loyalty programmes

3.2 Security & Compliance

  • Detecting and preventing fraud, money laundering, and account misuse
  • Ensuring compliance with applicable laws and regulations
  • Conducting internal investigations where necessary
  • Complying with court orders or directions from lawful authorities

3.3 Platform Improvement

  • Analysing usage patterns to improve platform design and functionality
  • Carrying out technical testing and performance improvements
  • Developing new features based on user feedback

3.4 Communications

  • Sending transaction notifications and account updates
  • Informing you about relevant promotions and offers (with an unsubscribe option)
  • Providing effective and timely customer support
4

Data Processing Basis

Club7 only processes your personal data when a valid legal basis exists. In accordance with Malaysia's PDPA and sound data protection principles, the following are the bases we rely on:

  • Consent: You provided explicit consent when registering your club7 account and agreeing to these Terms and Conditions and Privacy Policy.
  • Contract Fulfillment: Processing is necessary to execute the service contract between you and club7, including the processing of financial transactions.
  • Legal Obligation: Some processing is required by Malaysian law, such as KYC requirements and anti-money laundering (AML) reporting.
  • Legitimate Interest: Processing for security, fraud prevention, and service improvement purposes constitutes club7's legitimate interests and does not unreasonably affect your privacy rights.

Important Note: You may withdraw your consent at any time by contacting the club7 support team. Please note that withdrawing consent may affect our ability to provide certain services to you.

5

Data Sharing with Third Parties

Club7 understands that your trust is our most valuable asset. We do not share your personal data with third parties except in the following limited and strictly controlled situations:

5.1 Trusted Service Providers

Club7 works with selected third-party service providers to help operate the platform. These include:

  • Payment processors: to verify and process deposit and withdrawal transactions
  • Identity verification provider: to conduct mandatory KYC checks
  • Cloud infrastructure provider: for secure data storage and server operations
  • Analytics software: to understand usage patterns in anonymous aggregated form

All of these service providers are required to sign data confidentiality agreements and are only permitted to use your data for the specific purposes designated by club7.

5.2 Legal Requirements

Club7 may disclose your personal data to competent authorities when required by law, including:

  • Response to court orders or valid legal processes
  • Reporting to the financial intelligence unit (FIED) for suspected money laundering cases
  • Cooperation with law enforcement investigations

5.3 What We Do Not Do

  • Club7 does not sell your personal data to any party
  • We do not share your data with third-party advertisers
  • We do not allow third parties to use your data for their own marketing purposes
6

Data Storage & Security

The security of your personal data is club7's highest priority. We continuously invest in the latest security technologies and procedures to ensure your data is always protected from unauthorised access, loss, or misuse.

6.1 Technical Security Measures

  • 256-bit SSL encryption: all communications between your device and club7 servers are fully encrypted
  • Encryption of data at rest: sensitive data such as financial information and passwords are stored in encrypted form using the latest cryptographic algorithms
  • Layered access controls: only authorized staff may access member personal data, and all such access is logged and monitored
  • Regular security scans: our systems undergo regular penetration testing and security audits by independent parties
  • Two-factor authentication (2FA): available to all member accounts as an additional layer of protection

6.2 Data Retention Period

Club7 retains your personal data only for as long as necessary to fulfill the stated purposes or meet legal obligations. In general:

  • Active account data: retained for the duration your account is active plus 5 years after closure
  • Financial transaction records: retained for 7 years in accordance with tax and AML legal requirements
  • Support communication logs: retained for 2 years
  • Technical log data: retained for 12 months

Your personal data is stored in fully secured data centers. club7 ensures all data storage locations comply with internationally recognised security standards.

7

Cookies & Tracking Technologies

Club7 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you browse our website.

7.1 Types of Cookies Used

  • Essential Cookies: required for core platform functions such as secure login, game sessions, and security. These cookies cannot be disabled.
  • Performance Cookies: helps us understand how visitors use our platform through anonymous aggregated data, for improvement purposes.
  • Functional Cookies: stores your preferences such as language, display settings, and game preferences for a more personalized experience.
  • Analytics Cookies: used to analyze website traffic and usage patterns to help us make better development decisions.

7.2 Managing Cookies

You can control and manage cookies through your web browser settings. Most modern browsers allow you to view, manage, and delete cookies. However, disabling essential cookies may affect the functionality of the club7 platform. For more information on managing cookies, please refer to your web browser's help guide.

8

Your Rights as a User

Under Malaysia's PDPA and the privacy principles we uphold, you have the following rights regarding your personal data held by club7. We are committed to facilitating these rights without any unreasonable charge.

Right to Access

You have the right to request a copy of all personal data we hold about you. We will fulfill this request within 21 business days.

Right to Rectification

If any of your personal data is inaccurate or outdated, you have the right to request an immediate correction through your account panel or customer support.

Right to Erasure

You may request deletion of your personal data, subject to any legal retention obligations we are required to comply with.

Right to Object

You may object to the processing of your data for direct marketing purposes or in situations where processing is based on our legitimate interests.

Right to Restrict

In certain circumstances, you have the right to request that we restrict the processing of your data while a dispute is being resolved.

Right to Portability

You have the right to receive your personal data in a structured, machine-readable format for transfer to another service provider.

To exercise any of the above rights, please contact the club7 customer support team via email at [email protected] or via our platform's Live Chat, available 24/7.

9

Children's Privacy

Club7 is an online entertainment platform designed exclusively for individuals aged 18 years and above. We take the responsibility of child protection extremely seriously and maintain a zero-tolerance policy against any use of the platform by minors.

Club7 does not intentionally collect or process personal data of individuals under the age of 18. If we find or suspect that a child's personal data has been collected without valid consent, we will immediately take the following steps:

  • Suspending the account in question immediately while conducting an investigation
  • Deleting all personal data associated with the individual
  • Reporting the incident to the relevant authorities where required

If you have information that a minor has registered an account at club7, please contact us immediately at [email protected].

10

Privacy Policy Changes

Club7 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal developments, or technological advancements. Any significant changes will be communicated to you via:

  • In-platform notification upon your next login
  • Email to your registered email address
  • Prominent notice on the club7 website homepage

The effective date of the latest version of this Privacy Policy will always be displayed at the top of this document. Continued use of the club7 platform after any changes are published will be considered your acceptance of the latest version of this policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.

11

Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, the club7 privacy team is here to help.

Support Email

[email protected]
Response within 24 business hours

Live Chat 24/7

Available on the club7 platform
Available 24 hours a day, 7 days a week

All privacy inquiries will be handled by our trained privacy officer and processed with full confidentiality. We are committed to responding within the stated timeframe.

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Your data is protected with the highest level of encryption. Enjoy a safe, fair, and responsible gaming experience with club7 — a platform that puts your privacy first, always.

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